“Costs versus customer experience” - a delicate balance
You can lower your contact centre opex without impacting customer service
PDF - File size: 1.62 MB - Published on: 19 January 2010 01:31 PM
Customer Experience - what’s it all about? The Capgemini Consulting guide
Customer experience: a no nonsense guide
PDF - File size: 1.69 MB - Published on: 4 January 2010 01:04 PM
Cars Online 09/10
Understanding consumer buying behaviour in a volatile market
PDF - File size: 664.16 KB - Published on: 28 October 2009 09:57 AM
European multi-client retail mass market benchmark
Multi-client study to help retail companies to assess their current setup and to compare it with European peers, and to help them.
PDF - File size: 2.9 MB - Published on: 8 October 2009 08:03 PM
Preparing for the upturn
Four initiatives to help retailers get ready for the
economic recovery
PDF - File size: 1.53 MB - Published on: 5 October 2009 11:40 AM
Moving Downstream - selling direct to consumers
Why consumer products manufacturers sell direct — and
how to make it work
PDF - File size: 474.68 KB - Published on: 5 October 2009 11:18 AM
Global Chief Procurement Officer Survey
How procurement professionals are responding to the challenges of economic meltdown.
PDF - File size: 2.84 MB - Published on: 27 August 2009 10:54 AM
Smart Working
How smartening up puts you ahead of the pack
PDF - File size: 988.57 KB - Published on: 20 August 2009 11:25 AM
Capgemini's Consulting Review – Summer, 2009 (Seventeenth) Edition
Welcome to Consulting Review, the magazine of Capgemini Consulting in UK.
Consulting Review showcases leading thinking around the change agenda and explores current and interesting issues across both the commercial and public sectors
PDF - File size: 1.55 MB - Published on: 29 July 2009 11:58 AM
Service Integration
Service Integration - Service Management as a Service (SMaaS).
PDF - File size: 550.12 KB - Published on: 28 May 2009 06:09 PM
Capgemini's Consulting Review – Spring, 2009 (Sixteenth) Edition
Welcome to Consulting Review, the magazine of Capgemini Consulting in UK.
PDF - File size: 1.98 MB - Published on: 27 April 2009 03:00 PM
Cash management
Shortage of credit is now the critical business issue.
PDF - File size: 443.85 KB - Published on: 25 March 2009 04:20 PM
Future Channel Shopping
A vision of the future and the multi-channel approach it demands.
PDF - File size: 1.4 MB - Published on: 23 March 2009 11:04 AM
Resisting the Margin Squeeze
Helping Consumer Products companies thrive in unprecendented economic times.
PDF - File size: 425.6 KB - Published on: 10 March 2009 03:53 PM
Talent management for all seasons
The Capgemini Consulting point of view on talent management in all economic climates.
PDF - File size: 966.68 KB - Published on: 9 January 2009 11:24 AM
The Cloud and SOA
Creating an architecture for today and for the future
PDF - File size: 228.79 KB - Published on: 10 December 2008 09:51 AM
Green ITIL
Capgemini explains how the ITIL life-cycle
provides easily implemented opportunities to
adopt sustainable IT
PDF - File size: 568.73 KB - Published on: 8 December 2008 05:42 PM
2018: The Future Value Chain
New study assesses how companies can succeed in the current volatile market conditions.
PDF - File size: 2.99 MB - Published on: 5 December 2008 10:25 AM
10 Steps to Green IT
Many business executives recognize the need to act on carbon footprint reduction and green IT. However, a myriad of information exists – some of it contradictory – and it can be difficult to determine where to start.
PDF - File size: 269.54 KB - Published on: 16 October 2008 05:03 PM
Green IT Report 2008
Most businesses acknowledge the need to respond to the environmental and commercial uncertainty brought about by climate change and a changing global landscape. However, across the commercial world, this response has varied in speed, scope and
intent.
PDF - File size: 5.16 MB - Published on: 16 October 2008 03:41 PM
Consumer behaviour is changing. Can your business keep up?
A market report on Integrated Multi Channel Retailing
PDF - File size: 728.59 KB - Published on: 11 September 2008 12:26 PM
Governing Success
An integrated approach to IT Governance and Service Management.
PDF - File size: 388.27 KB - Published on: 1 September 2008 11:51 AM
Customer experience: your defence against financial pressures
In today’s challenging economic environment, the
most valuable resource is a happy customer base. To
get and keep that resource, businesses must create
a fulfilling customer experience.
PDF - File size: 2.04 MB - Published on: 22 July 2008 06:43 PM
Integrated Multi Channel Retailing
Retailers need to understand new consumer shopping patterns and how they should be responding to them
PDF - File size: 475.05 KB - Published on: 26 June 2008 02:43 PM
Future Supply Chain 2016: Serving Consumers in a Sustainable Way
A new integrated supply chain model that takes into account sustainability parameters
PDF - File size: 2.33 MB - Published on: 4 June 2008 12:09 PM
Global CIO Survey 2008 – The role of the IT function in Business Innovation: Innovator vs. Operator
A global survey of 400 CIOs by Capgemini Consulting.
PDF - File size: 240.36 KB - Published on: 11 March 2008 10:15 AM
Sustainable IT
Effective strategies for environmentally responsible information technology.
PDF - File size: 333.39 KB - Published on: 4 March 2008 04:58 PM
Integrated Planning & Execution
Collaborating with Retailers to Create World-Class Planning and Execution
PDF - File size: 533.44 KB - Published on: 23 May 2008 01:02 PM
2007 Third-Party Logistics, Results and Findings of the 12th Annual Study
This12th annual Third-Party Logistics Study from Capgemini, Georgia Institute of Technology, SAP and DHL.
PDF - File size: 2.23 MB - Published on: 23 October 2007 09:42 AM
Future Consumer : How shopper needs and behaviour will impact Tomorrow’s value chain
How shopper needs and behaviour will impact tomorrow’s value chain.
PDF - File size: 1.2 MB - Published on: 26 September 2007 12:55 PM
Global CIO Survey 2007 - IT agility : enabling business freedom
A global survey of 300 CIOs by Capgemini Consulting.
PDF - File size: 353.1 KB - Published on: 12 March 2007 12:13 PM
Pricing Optimisation for Products Sold at Retail
Improving revenues and margins through optimized pricing strategies – the next wave
PDF - File size: 263.75 KB - Published on: 2 November 2006 04:56 PM
Product Information Management
Product data is of vital strategic importance to the consumer products and retail industries, yet in many companies data quality and data management do not rate as senior management priorities. Without a firm foundation of high-quality data, no manufacturing or retail organisation can generate the information required to make intelligent business decisions.
PDF - File size: 821.88 KB - Published on: 11 May 2006 04:18 PM
Global Data Synchronisation at Work in the Real World
Retailers and consumer products manufacturers are realising tangible benefits from Global Data Synchronisation.
PDF - File size: 744.57 KB - Published on: 13 July 2005 12:35 PM
RFID and Consumers: Understanding Their Mindset
A U.S. Study Examining Consumer Awareness and Perceptions of Radio Frequency Identification Technology.
Understanding what consumers think about RFID can help ensure that companies are in a position to leverage the technology’s full potential and gain return on their investment.
PDF - File size: 443.82 KB - Published on: 11 July 2005 07:45 PM
RFID and Consumers: What European Consumers Think about Radio Frequency Identification
What European Consumers Think about Radio Frequency Identification and the Implications for Business.
PDF - File size: 1.52 MB - Published on: 16 March 2005 04:03 PM
The Beverage Industry: Thriving in a Volatile Environment
This white paper explores the issues and challenges facing the beverage industry.
PDF - File size: 464.26 KB - Published on: 1 October 2004 09:42 AM
Transforming The Shopping Experience Through Technology: A Study in European Consumer Buying Behaviour
This special report provides a close-up look at what makes European shoppers happy.
PDF - File size: 633.46 KB - Published on: 1 October 2004 09:42 AM
